HyperSpace

HyperSpace is an AI marketplace covering chatbots, images, text, voice, music and related capabilities — a broad surface with a lot of possible directions and limited signal about which ones mattered.

I joined as Chief Product Officer in September 2024, with the product already struggling.

Retention was weak, the product direction was unclear, and development delivery was unreliable. The AI functionality needed to be relaunched with better product framing.

These reinforced each other. Unreliable delivery meant the roadmap was not a real statement about the future, which made prioritisation arguments unresolvable, which made the direction drift further.

As CPO I owned product direction and the roadmap, led the UX redesign, supported the reorganisation of the technical team, and drove the relaunch of AI-powered functionality.

Treat product clarity and delivery reliability as one problem rather than two sequential ones. A better roadmap does not help if the team cannot ship it predictably, so both had to move at the same time.

Relaunch the AI functionality with a clearer product frame rather than continuing to extend it — the issue was what the features were for, not only how they worked.

Rebuilt product direction and the roadmap.

Led a UX redesign of the core experience.

Improved development reliability and supported reorganising the technical team.

Relaunched AI-powered functionality.

Turnarounds need product clarity and delivery reliability at the same time. A better roadmap does not help if the team cannot ship it predictably.