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Renewal

What share of subscriptions survive each billing cycle — and why per-cycle rates rise while cumulative retention falls.

Benchmark observations33
Distinct metrics2
  • Of subscriptions reaching a given billing cycle, the share that renew. A per-cycle rate, so it rises as weaker subscribers drop out.

    Denominator: subscriptions due for renewalCohort: a subscription cohort

    Often confused with Retention after the Nth renewal. The two are listed separately here because they do not measure the same thing.

    28 observations · 2 sources

  • Of renewals, the share made by subscribers who actually used the app shortly before renewing. The gap to the headline renewal rate is forgotten-subscription revenue.

    Denominator: subscriptions due for renewalCohort: a subscription cohort

    Often confused with Renewal rate by billing cycle. The two are listed separately here because they do not measure the same thing.

    5 observations · 1 sources

All benchmarks